Clients, Partners, Suppliers, Employees & All Other Stakeholders

We believe in continuous improvement – that we always have something to learn from others. So, we welcome and actively encourage feedback of all kinds from all our stakeholders – anyone involved with or impacted by us.  We welcome feedback on our services, conduct, or our wider social, environmental and financial performance and outcomes.

We abide by the Canadian Association of Management Consultant’s Code of Professional Conduct in all our work with our clients and in all interactions with all other stakeholders.

If you have praise for us, or a problem with our services or conduct, we encourage you to contact us directly.  We promise to listen and respond to work to resolve any concerns you bring to us.

In the unlikely event that we can’t provide you with a satisfactory outcome, you may  file a formal complaint. We are governed by the complaints process of the Institute of Certified Management Consultants of Ontario.  You can file a formal complaint here.